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Looking back at the comment posted by Setia Vista buyer dated October 2, 2009 2:03PM, it is sad to know how bad is the after sales service by certain developers staff. Although one may face unreasonable complaints but it is their job to handle their customer in the right way. Below is the comment posted in Setia Vista blog...
"I provided very lengthy feedback to SP regarding all the issue that we discussed in this forum. Although lengthy, my ultimate goal was a request to change the tiles from 500mmx500mm to 2x2 tiles on the ground floor. And use the original 500mmx500mm tiles on the 1st floor. In my view as a purchaser, this is fair deal as a form of compensation for the low-cost apartment which was hidden from the knowledge of purchasers at the time we booked and signed the S&P.
But guess what was the reaction from SP Penang? --- "I think you are not very happy, so would you want to withdraw?" Is this the kind of professionalism that we expect from a top developer in the country? If I want to withdraw now, I will definitely fight for my rights to claim the "opportunity costs" incurred from the time we booked the the unit, including the 5% that we have paid.
I am also seriously considering to lodge a complaint to the CAP now."
What is the purpose of doing all the survey form and customers feedback if they are not going to improved or listen to the complaints?
By giving such statement "not happy? Do you want to withdraw..." what do you think?
To me it is a rude reply and showing off how arrogant they are. I think they don't need your sales or maybe they can sell higher price to another buyer if you withdraw.
Sometimes when people taking about premium brand or well-known developer, the customers willingly to pay a higher price for better qualities e.g. materials, products, customer service, after sales service and etc... If the quality not meet why pay more?
SP do spend a lot of money in advertising their brand name. But what i suggest is spend more money on staff training. The staff need more trainings on customer service else the brand name will be tarnished in the near future maybe not in whole Malaysia but definitely in Penang.
These days, such customer service is not acceptable. If SP can't improve on it, how long do you think you can survive in Penang?
From,
A Property Investor From Penang
5 comments:
I sincerely hope that Mah Sing will not repeat the same thing. Let's wait and see....
Developers shd take note of all these bad sales pple.fire them if they dont make the mark as it definitely affect the reputation of the company.No point putting $$ in brand building and keep all these rotten apples.they dont co-exist.
after a while, everything will be back to normal and all the buyers will forget about the whole thing, this is malaysians way of life.
MS, I share the similar hope. Thus far, the after sales service given by the Marketing & Sales Team is as good as before my purchase. Keep it up!
One thing different between SP Setia and Mah Sing is that Mah Sing did not hide about the low cost flat. I was informed by the sales staff before I select my unit.
Even worse for IJM sale person nowadays. The attitude is not so good and friendly, during launching time.
Recall from my memory, their staffs are very professional a few years back. May be their sale is too good nowadays, and no need to serve you well today. :-)
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